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Posted 20 February 2021
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Description

Experience in doing Service Desk (SLA)

Responsibilities
  • Resolve inquiry/problem within prescribed time limits, otherwise escalate to appropriate Level 2 resource within agreed upon SLA escalation time periods
  • Manage assigned incidents and requests according to End User Computing (EUC) SLA’s
  • Provide single-point-of-contact call ownership from receipt of call through resolution and closure for tracking, coordination, escalation, and resolution for all User Service Request calls
  • Experience in handling Ticketing System
  • Provide support and services to clients for any IT related technical assistance
  • Response to queries from all emails and calls
Requirements
  • Bachelor’s Degree in computer science or equivalent
  • experience in providing IT support for users’ IT environment remotely via phone, chat and/or using remote assistance tools
  • Solve tickets according to ticket handling documents
  • Strive to solve tickets according to SLA and KPI’s
  • Extensive hands-on experience with latest Microsoft products (Azure/Enterprise Tools)
  • Experience using industry standard ticketing systems (LANDesk, Remedy, Heat)
  • Excellent communication and interpersonal skills
Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.
Email Address: it@talenttradersg.com

EA License No : 13C6305
EA Reg. ID : R1770654


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