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152 Beach Road #08-06/08,
Gateway East,
Singapore 189721
+65 6876 7999
hr@talenttradersg.com
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ServiceDesk Engineer
ServiceDesk Engineer
Information Technology
Singapore
$2,000 - $4,000
Posted
20 February 2021
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Description
Experience in doing Service Desk (SLA)
Responsibilities
Resolve inquiry/problem within prescribed time limits, otherwise escalate to appropriate Level 2 resource within agreed upon SLA escalation time periods
Manage assigned incidents and requests according to End User Computing (EUC) SLA’s
Provide single-point-of-contact call ownership from receipt of call through resolution and closure for tracking, coordination, escalation, and resolution for all User Service Request calls
Experience in handling Ticketing System
Provide support and services to clients for any IT related technical assistance
Response to queries from all emails and calls
Requirements
Bachelor’s Degree in computer science or equivalent
experience in providing IT support for users’ IT environment remotely via phone, chat and/or using remote assistance tools
Solve tickets according to ticket handling documents
Strive to solve tickets according to SLA and KPI’s
Extensive hands-on experience with latest Microsoft products (Azure/Enterprise Tools)
Experience using industry standard ticketing systems (LANDesk, Remedy, Heat)
Excellent communication and interpersonal skills
Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.
Email Address:
it@talenttradersg.com
EA License No : 13C6305
EA Reg. ID :
R1770654
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
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We regret that only shortlisted applicants will be notified